Terms and Conditions of Service

1. Provider information and contacts

The Service is provided by Tecnigo Group SRL, VAT 14505480963, with registered office at Piazzetta Umberto Giordano, 2, 20122 Milan (MI), Italy (“Tecnigo”, “Dyllo”, “we” or the “Provider”).

For support, complaints, cancellation, withdrawal, Account matters or general communications, the User can write to support@dyllo.ai.

2. Definitions

• Service — The set of food, calorie, fitness, wellness tracking, AI chat, photo, voice, recipes, workout and summary features provided through Dyllo.ai.
• User — Natural person aged 18 or older who uses the Service.
• Account — Personal profile of the User, linked to credentials or federated identity.
• User Content — Meals, recipes, photos, voice inputs, transcripts, activity logs, preferences, notes and data entered by the User.
• AI Output — Responses, estimates, summaries, suggestions or other content generated by AI systems.
• Free Plan — A plan at no cost and with no set duration that lets the User use the Service’s basic features, subject to the usage limits set out in section 8 and in the App.
• Pro Plan (dyllo Pro) — A paid, automatically renewing subscription that unlocks the reserved features and removes the quantitative limits of the Free Plan, subject to fair use (section 12), as indicated in the App and in the app store.
• Pro Trial — A 7-day free trial of the Pro Plan, activated through the User’s Apple App Store or Google Play account, with automatic paid renewal unless cancelled.
• Stripe — The payment provider used for creator payouts (Stripe Connect) and legacy/admin flows; it is not the channel for new app-first consumer subscriptions, which are handled by the Apple App Store and Google Play.

3. Acceptance of the Terms

The User accepts the Terms by registering, using the Service, ticking dedicated checkboxes, purchasing a plan or activating a Trial. If they do not accept the Terms, they cannot use the Service.

Acceptance of the Terms does not replace separate acceptance of the Privacy Policy, the Cookie Policy, health/AI notices or any consents required for specific features.

4. Minimum age, Account and security

The User must provide accurate, complete and up-to-date information and keep their credentials confidential. The Account is personal and non-transferable. Creating multiple accounts to bypass limits, trials, suspensions or restrictions is forbidden.

The User must promptly notify support@dyllo.ai of any unauthorised or suspicious access. Tecnigo may suspend or limit the Account in case of breach of the Terms or anomalous use of the Service.

5. Scope of the Service

Dyllo.ai is an AI service for food, calorie, fitness and wellness tracking. It allows users to log meals, drinks, recipes, physical activity and personal progress via text, voice or photos, receive nutritional and fitness estimates and view daily or weekly summaries.

The Service may include tracking of calories, macronutrients, water, steps, weight, workouts, sleep, data from health/fitness apps or wearables, saved recipes, suggestions and chat with an AI assistant.

Tecnigo may modify, update, suspend or remove features for technical, security, compliance, market or product-evolution reasons. Material changes that significantly reduce paid features already purchased will be communicated with reasonable prior notice, save for technical or security emergencies.

6. Artificial intelligence, estimates and accuracy limits

The Service uses AI systems and third-party providers to interpret text, voice and photo inputs, estimate calories and macronutrients, generate summaries and provide personalised suggestions.

AI Outputs may contain errors, omissions, approximations, incomplete or outdated information. Estimates depend on image quality, indicated quantities, visible ingredients, dressings, oils, sauces, cooking, available nutrition data and descriptions provided by the User.

Tecnigo does not guarantee that every estimate is accurate, complete or suitable for the User’s specific situation. The User must verify important information and exercise their own judgement.

7. Health, wellness, allergies and food-safety warnings

Information generated by the Service is informational and supportive of personal monitoring. Before starting a diet, training programme or significant change to habits, the User should consult a qualified professional, especially in the presence of medical conditions, pregnancy, breastfeeding, eating disorders, allergies, ongoing therapies, pathologies or metabolic conditions.

Dyllo may suggest or estimate recipes and meals, but does not guarantee absence of allergens, unsuitable ingredients, contaminations, drug interactions or contraindications. The User is responsible for checking ingredients, allergens, labels, food safety and personal suitability before preparing, handling or consuming food.

The User must not ignore medical advice or delay seeking medical assistance based on information received through the Service.

8. Plans: Free Plan, Pro Plan and free trial

The Service is available with a Free Plan, which can be used without any payment, and with a paid Pro Plan. The features included in each plan and the related limits are described in the App and in the app store; the information shown at the time of activation or purchase prevails.

Regardless of the plan, the User can always access the essential Account-management features, including settings, privacy requests, data export and deletion and consent management, as set out in the Privacy Policy.

8.1 Free Plan

The Free Plan does not require a payment method and includes the Service’s basic features, such as the food diary with food search and manual entry, the barcode scanner, daily calories and macronutrients, logging of workouts, weight, water, steps and sleep, and summaries. The following usage limits apply:

• up to 6 meals per day logged with AI (text, voice or photo, counted together);
• up to 5 dyllo Score ratings per day via barcode;
• access to 10 recipes from the dyllo recipe collection;
• up to 4 habits;
• access to the history of the last 30 days.

Daily limits reset every day according to Italian time. The history limit only concerns viewing: data older than 30 days is not deleted for this reason, remains associated with the Account, becomes viewable again with the Pro Plan and can always be exported as set out in the Privacy Policy.

Some features are reserved to the Pro Plan, such as workout programmes and training plans, uploading a personal trainer’s programme or a nutritionist’s diet, micronutrients, AI-generated recipes, dyllo Score from a photo of the label, intermittent fasting and progress photos. The up-to-date list is shown in the App.

The Free Plan is provided free of charge. Tecnigo may change its features and limits in accordance with section 5, communicating relevant changes in the App.

8.2 Pro Plan

The Pro Plan is a monthly, automatically renewing subscription that unlocks the reserved features and removes the quantitative limits of the Free Plan. Features described as “unlimited” are intended for normal personal use and remain subject to the fair use rules in section 12. The Pro Plan can only be purchased as an in-app purchase on the Apple App Store or Google Play.

8.3 7-day free Pro Trial

Dyllo may offer new subscribers a 7-day free Pro Trial. The trial is activated through the User’s Apple App Store or Google Play account, in accordance with the platform’s terms.

Unless cancelled before the end of the Pro Trial, after 7 days the Pro Plan will renew automatically at the price, term and conditions indicated at activation, with the charge handled by the App Store or Google Play. If the User cancels during the Pro Trial, no charge is made and, when the trial ends, the Account continues on the Free Plan.

Before activating the Pro Trial, the User must receive clear information that no payment is due today, on the Trial duration, on the price applicable after expiry, on the date of the first charge, on the renewal frequency and on cancellation methods.

The Pro Trial is offered only once per User, save for a different promotion; eligibility may also depend on the app store’s rules. Creating multiple accounts or using false data to obtain additional trials breaches the Terms.

8.4 Prices and price changes

The price of the Pro Plan is shown in the App and in the app store before purchase. As of the last update of these Terms, the reference price for new subscribers is €8.99 per month, VAT included; in any case, the price shown by the app store at the time of purchase prevails and may vary by country.

Subscriptions previously activated at a different price keep the subscribed price, save for changes communicated in accordance with the following paragraph.

Tecnigo may change prices with reasonable prior notice and in compliance with the rules of the Apple App Store and Google Play. Changes apply from the next renewal cycle and, where required by the app store or by law, only with the User’s consent. A User who does not accept the new price may cancel before renewal; in that case the Account continues on the Free Plan.

9. Payments, automatic renewal, invoicing and cancellation

Consumer subscriptions are purchased and paid for through the User’s Apple App Store or Google Play account, in accordance with the platform’s terms. By activating a paid plan, the User authorises recurring charges on the payment method on file with the relevant store for paid plans, unless cancelled before renewal. Dyllo does not store the User’s card data; the store handles payment processing.

In case of failed payment, the App Store or Google Play may retry the charge in accordance with the platform’s terms. If the payment is not successful, access to Pro Plan features may be suspended or end, and the Account will continue on the Free Plan.

The User may manage, update or cancel the subscription from the subscription settings of their Apple App Store or Google Play account. Cancellation takes effect at the end of the period already paid for, save for any different legal obligation.

Uninstalling the App from the device does not automatically cancel the subscription. Account deletion does not automatically cancel a payment or renewal managed by the App Store or Google Play, if technically separate. The User must follow the cancellation procedures of the relevant store.

Refund requests for purchases made through the Apple App Store or Google Play are handled by the app store under its own procedures and conditions, without prejudice to the consumer User’s rights under sections 10 and 11. Tecnigo provides reasonably necessary assistance at support@dyllo.ai.

9.1 What happens when the subscription ends

When the subscription expires after cancellation, is not renewed, or when the Pro Trial ends without converting to a paid subscription, the Account is not closed: it automatically continues on the Free Plan, with that plan’s features and limits. The User’s data and Content remain stored in accordance with the Privacy Policy.

Content linked to features reserved to the Pro Plan, such as uploaded workout programmes or diets, progress photos, AI-generated recipes and history older than the last 30 days, may become read-only or not visible until the Pro Plan is reactivated. Such content is not deleted as a result of moving to the Free Plan, and the User can still export it or request its deletion as set out in the Privacy Policy.

10. Consumer right of withdrawal

To exercise the right of withdrawal, the User can send an explicit communication to support@dyllo.ai indicating their name, email associated with the Account and intent to withdraw. The User may use the withdrawal template in Appendix A, but it is not mandatory.

If the User expressly requests immediate activation of the Service during the withdrawal period, Tecnigo may withhold an amount proportional to the Service actually used until the withdrawal communication, within the limits allowed by law.

For the Pro Trial with automatic renewal, the User can avoid any charge by cancelling before the end of the trial period through their App Store or Google Play account. If the first payment has already occurred and the User validly exercises withdrawal within the applicable deadline, a refund is granted according to applicable law, plan conditions and use already made; since the payment is collected by the app store, the refund may be issued through the Apple App Store or Google Play procedures, with Tecnigo’s assistance.

The purchase flow must collect the User’s express consent to immediate activation and provide confirmation of the contract on a durable medium, for example by email, with a summary of price, trial, renewal, withdrawal and consents.

11. Legal guarantee for digital services

The Service is provided on an availability basis and may include estimates, AI Outputs and features subject to technical limitations. The mandatory rights of the consumer User under applicable law are preserved, including the legal guarantee of conformity for digital content and services where applicable.

Dyllo must comply with the Service description and features promised at purchase. No clause in the Terms excludes or limits mandatory rights granted to the consumer.

12. Fair use, technical limits and AI usage

AI features, including chat, voice, photos and suggestion generation, are subject to reasonable usage limits to prevent abuse, automated use, scraping, account sharing, system overload or use incompatible with personal use of the Service.

Tecnigo may apply technical limits, throttling, suspensions or verification requests in case of anomalous, excessive, fraudulent use or breach of the Terms. Limits must not be applied arbitrarily and do not prejudice the mandatory rights of the consumer User.

The quantitative limits of the Free Plan are set out in section 8.1. Once a daily limit is reached, the feature concerned becomes available again the following day or by moving to the Pro Plan.

In the Pro Plan, features described as “unlimited” are intended for normal personal use. To prevent abuse, a technical usage cap remains in place that normal personal use does not reach; if it is exceeded, Tecnigo may temporarily limit the feature concerned in accordance with the previous paragraph.

13. User Content and licence to Tecnigo

User Content remains owned by the User. The User grants Tecnigo a non-exclusive, royalty-free, worldwide licence, limited to what is necessary to host, store, process, reproduce, display, transform and use such Content to provide, maintain, protect and improve the Service, in accordance with the Privacy Policy.

The User warrants having the right to upload the Content and that it does not violate law, third-party rights, privacy, intellectual property or food-safety/health rules.

On termination of the contract or Account deletion, processing and availability of User Content will be handled according to the Privacy Policy, applicable rules on digital services and technical deletion/backup timelines. The User may request access, export or deletion of data within the limits provided by applicable law.

14. Acceptable use and prohibitions

The User undertakes to use the Service lawfully, personally and in compliance with the Terms. It is forbidden to:

• upload unlawful, offensive, discriminatory, defamatory, obscene, misleading content or content infringing third-party rights;
• use the Service for diagnosis, therapy, medical or professional nutritional advice to third parties without authorisation;
• carry out scraping, data mining, reverse engineering, decompilation, disassembly or circumvention of technical measures;
• use unauthorised bots, scripts or automated systems;
• share, resell, sublicense or grant access to one’s own Account;
• circumventing the limits of the Free Plan, access to features reserved to the Pro Plan, fair use, security, authentication or other restrictions;
• upload malware, viruses, harmful code or content that interferes with the Service;
• use the Service for fraud, phishing, abuse, trial manipulation, referrals or creator payouts.

15. Intellectual property

All rights relating to the Service, including software, interfaces, logos, trademarks, design, texts, databases, system prompts, documentation, editorial content and know-how, belong to Tecnigo or its licensors.

Tecnigo grants the User a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable licence to use the Service under the Terms. No intellectual property rights are transferred to the User.

Feedback, suggestions or ideas provided by the User may be used by Tecnigo to improve the Service, with no compensation obligation, save for a different written agreement.

16. Privacy, personal data and free Plan/Trial

Processing of personal data is governed by Dyllo’s Privacy Policy. The User must read it before using the Service, activating a Trial or purchasing a Plan.

Even when access to the Service is free, for example on the Free Plan or during the Pro Trial, use of the Service may involve the processing of personal data. Such data is not sold by Dyllo and is processed according to the purposes, legal bases, consents and retention periods indicated in the Privacy Policy.

For features such as health/wellness data, photos, voice, notifications, marketing or health/fitness integrations, Dyllo may request separate and granular consents in the app or on the site.

17. Third-party services and integrations

The Service may interact with third-party providers, including AI, cloud, analytics, crash reporting, payment, email, notification, customer-support, operating-system, app-store and health/fitness providers.

Use of third-party services may be subject to terms and privacy notices of the respective providers. Tecnigo does not control or guarantee third-party services, save for mandatory liabilities provided by law.

If the User connects Apple Health, Google Fit, Health Connect, wearables or similar apps, Dyllo may read activity, workout, sleep and other data that such apps or devices allow to share, only where enabled by the User and according to the Privacy Policy.

Consumer subscriptions are purchased through the Apple App Store or Google Play, so payments, renewals, cancellations and refunds are also governed by the relevant platform terms, which apply together with these Terms.

18. Marketing, creators and permitted claims

Commercial communications by Dyllo, its partners and creators must be consistent with the informational and non-medical nature of the Service. It is forbidden to present Dyllo as a medical device, a substitute for a professional, a guaranteed-precision system or a tool that ensures certain weight-loss, health or performance results.

Permitted claims include: “AI food & fitness tracker”, “nutrition estimates”, “tracking support”, “helps you stay on track”, “tell us what you eat and Dyllo tracks it”, provided they are accompanied by consistent messages on the limits of the estimates.

Any creators, affiliates or partners must comply with advertising rules, transparency obligations, indication of the sponsored/affiliate nature of the contents, and prohibition of medical claims or guaranteed results. The Creator Programme will be governed by dedicated terms.

19. Creator and affiliate programme

Dyllo may offer a creator, referral or affiliate programme. Save where otherwise indicated, participation requires Tecnigo’s approval, acceptance of specific terms and, where necessary, completion of KYC or tax procedures via a payment provider.

Tecnigo may suspend or close codes, links, payouts or creator accounts in case of fraud, abuse, breach of the Terms, misleading communications, missing disclosure, unauthorised claims or behaviour harmful to the brand.

Details on commissions, duration, revenue share, attribution, payouts, chargebacks and tax conditions will be governed by separate creator terms or the creator dashboard.

20. Suspension, termination and account deletion

The User may cancel the subscription according to the procedure indicated in the Service and may request Account deletion by writing to support@dyllo.ai or through features available in the app.

Tecnigo may suspend or terminate access to the Service, with or without prior notice in the most serious cases, in the event of non-payment, fraud, trial abuse, breach of acceptable use, infringement of third-party rights, security risks or legal obligations.

On termination of the relationship, the User loses access to the Service’s features, save for the minimum necessary for account management, privacy, data export/deletion where applicable. Data deletion takes place according to the Privacy Policy and technical backup timelines.

Cancellation, expiry or non-renewal of the Pro Plan does not terminate the relationship: the Account continues on the Free Plan in accordance with section 9.1. The relationship ends upon deletion of the Account or termination by Tecnigo in the cases indicated above.

21. Availability, maintenance and updates

Tecnigo undertakes to keep the Service reasonably available, but does not guarantee continuous, error-free or uninterrupted access. The Service may be suspended for maintenance, updates, technical issues, security, force majeure or unavailability of third-party providers.

The User must install App updates when necessary. Some features may not be available on all devices, operating systems, countries or App versions.

22. Limitation of liability

To the maximum extent permitted by applicable law, Tecnigo is not liable for indirect or consequential damages, loss of profits, data, opportunities, damages arising from improper use of the Service, User decisions, third-party services or unverified AI Outputs.

To the maximum extent permitted by law, Tecnigo’s total liability towards the User, on any basis, cannot exceed the amount actually paid by the User in the twelve (12) months preceding the event giving rise to the claim.

Limitations of liability do not apply in cases of wilful misconduct, gross negligence, personal injury, liabilities for which the law does not allow exclusion or limitation, or mandatory rights of the consumer User. Nothing in the Terms limits or excludes liability where such limitation or exclusion is not allowed by applicable law.

23. Force majeure

Neither party is liable for failures due to force majeure events or causes outside reasonable control, including disasters, wars, cyber attacks, general strikes, unavailability of networks, cloud, AI systems, payments, app stores, or other essential third-party services not attributable to the affected party.

24. Complaints, ADR, governing law and jurisdiction

For complaints or attempts at amicable resolution, the User may contact Tecnigo at support@dyllo.ai. The rights of the consumer User to address the competent authorities and any alternative dispute resolution tools available under applicable law are preserved.

The Terms are governed by Italian law. For consumer Users, the more favourable mandatory rules of the country of residence or habitual domicile remain in effect, if applicable.

For disputes with consumer Users, jurisdiction lies with the court of the consumer’s place of residence or domicile, where provided by applicable law. For professional or non-consumer Users, exclusive jurisdiction lies with the Court of Milan, save as otherwise mandatorily provided by law.

25. Changes to the Terms

Tecnigo may change the Terms for technical, legal, security, commercial or Service-evolution reasons. Material changes will be communicated with reasonable prior notice via email, in the app or on the website.

If the User does not accept the changes, they may cease using the Service and cancel the subscription before the changes take effect, where applicable. Continued use of the Service after the effective date constitutes acceptance of the updated Terms, within the limits allowed by law.

26. General provisions

If a clause of the Terms is declared invalid or ineffective, the remaining clauses remain valid. Failure to exercise a right does not constitute a waiver. The User cannot assign the contract without written consent from Tecnigo. Tecnigo may assign the contract to group companies, successors or buyers of the business, ensuring equivalent standards and informing the User when required.

The Terms, together with the Privacy Policy, Cookie Policy, any Subscription Terms, Creator Terms and specific documents accepted by the User, constitute the agreement between the User and Tecnigo for use of the Service.

Appendix A — Withdrawal template

To: Tecnigo Group SRL — support@dyllo.ai

I hereby give notice of withdrawal from the contract for the Dyllo.ai service.

• Full name: ______________________________
• Account email: ______________________________
• Date of purchase/activation: ______________________________
• Date: __________________ Signature, if on paper: __________________